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Why Us

We ship with world renown companies FEDEX and GLS.
You save up to 60% due to our high volume of shipping.  
Each export shipment carries $300.00 of insurance free of charge.
True online tracking, all the way to the final destination.  
Your packages will be delivered
in 3 to 5 business days.
Easy online shipping. Pay online
Print shipping labels online, Schedule Courier Pickup online
 
 
International Customers

If you live outside the USA and would like to ship items from USA  
  Click here  
 
Customs Regulations

For Customs Information for a specific country  
  Click here  
 
 
Faq
 
 
Following are answers to some of the frequently asked questions.
 
How do you ship your parcels?
We ship all of our packages by air working together with our partners FED-EX, TNT, GLS. We ship large volumes of parcels with these companies which ensures us very competitive rates which we pass on to you.
 
What are your transit times?
Since we ship by air and use major shipping companies, our transit times is usually between 3 to 5 business days. There could be delays due to Airlines, Customs Clearence and Public holidays in the destination country which are out of our control. Our main objective is to deliver your parcels as soon as possible.
 
Can I track my packages online?
You can easily track your packages online by visiting our Online Tracking Page.
 
How do I ship with your Company?
It is very easy to prepare a shipment with our company.

  • First you get a fast online quote of your shipping costs through our website.
  • Then you fill in your shipper and receiver information online.
  • Then pay for your shipping cost with a major credit card.
  • Upon payment, you will be presented with your shipping labels.
  • You can either schedule a pick up online or drop off your packages at a FED-EX center.     Back to Top
    •      
 
Why are your prices cheaper even though you are using major carriers?
Our main advantage is the volume of our shipments. Due to this high volume we can negotiate deep discounts with our carriers which gives us the ability to offer lower prices.
 
What is Customs Clearance?
Each package leaving United states needs to pass through the Customs at the destination country. This is where they are checked by the government officials to make sure that the packages do not contain illegal substances and also assessed duties and taxes according to the value of the contents of the packages.
 
Do you clear packages through Customs?
We clear all the packages through customs. When filling out the package contents on our website, please make sure that you declare all the package contents and their values. Wrong or false information may result in delays and penalties.
 
Who pays for Customs duties and taxes?
During Customs Clearence, our shipping partners, Fed-Ex, TNT or GLS pays for the duties and taxes on behalf of the person receiving the package. When they deliver the package, they will collect these fees from the receiver. If the value of the package is high and requires a substantial amount of duties and taxes, our partners may contact the receiver to secure the payment of the duties and taxes. Please make sure that, when sending a package, the receiver is aware of the payment of the duties and taxes and they are willing to pay it. If they need to know how much the duties will be, they can contact their Customs Offices in their country and find out. In a situation where the receiver refuses to pay the duties and the taxes, you will be responsible to pay them. Back to Top
 
What if my package gets damaged during shipping?
We take the utmost care of your packages during shipping, but it is possible that they might be damaged during shipping. It is very important to use sturdy packing materials like double walled cardboard boxes and protective fillers to insure the safety of the package contents. In case of a damage, you can file a damage claim by calling our customer service at 1-800-969-4575.
 
Are there any restricted items that I can not ship?
The following items are not acceptable for carriage to any international destinations unless otherwise indicated. (Additional restrictions may apply depending on destination. Various regulatory clearances in addition to customs clearance may be required for certain commodities, thereby extending the transit time.)    Back to Top
  • APO/FPO addresses.
  • C.O.D. shipments.
  • Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
  • Explosives
  • Firearms, weaponry and their parts.
  • Perishable foodstuffs and foods and beverages requiring refrigeration or other environmental control.
  • Live animals (including insects).
  • Plants and plant material, including cut flowers.
  • Lottery tickets and gambling devices where prohibited by local, state, provincial or national law.
  • Money (coins, cash, currency, paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters).
  • Collectable coins and stamps.
  • Pornography.
  • Shipments* being processed under:  Back to Top

  1. Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
  2. Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
  3. Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
  4. Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
  5. Shipments with a declared value for customs in excess of that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
  6. Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
  7. Dead animals (including insects) or animals that have been mounted.
  8. Packages that are wet, leaking or emit an odor of any kind.
  • Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
  • Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
  • Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
  • Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
  • Shipments with a declared value for customs in excess of that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
  • Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
  • Dead animals (including insects) or animals that have been mounted.
  • Packages that are wet, leaking or emit an odor of any kind.

    We are not liable for delay of, loss of or damage to a shipment of any prohibited item.      Back to Top
 
What is Dimensional Weight?
Dimensional Weight is a standard formula used in the air-freight industry and considers package density when calculating shipping charges. The calculation for dimensional weight considers the amount of space a package will take up on an aircraft in relation to the actual weight of the package. When calculating the airfreight costs, if the dimensional weight is more than the actual weight, the cost is based on the dimensional weight. Here's how to calculate dimensional weight of a package which is 10" Wide, 12" High and 20" Long.

Multiply the Length x Width x Height            10 x 12 x 20 = 2400
Divide this result (the "cubic size") by 139     2400/139 = 17.26
The result is the dimensional weight (in pounds)
 
Do you have any warranty?
We thrive to give our customers the best service for delivery of their packages. In case of damage to your packages during shipping we will reimburse you up to $300.00 per shipment up on inspection of the packages and approval of your damage claim.      Back to Top
 
What is GLS?
GLS is our Distribution Partner in Europe.
With an annual revenue of 1.34 Billion Euros, 14,500 Employees, it is one of the biggest parcel delivery companies in Europe.
When you ship with GLS, your packages will be shipped by FEDEX ground service to our distribution hub in Clearwater, FL and then they will be transferred to GLS for European distribution. You will be able to track your packages through our website. Due to possible delays with airlines and customs, GLS shipments are not time definite. Maximum insurance for GLS shipments is $300.00. Back to Top
 
What is Economy Air Shipment?
Economy Air is our shipment option for aircargo shipments.
When you ship with Economy Air, your packages will be shipped by FEDEX or by local trucking companies to our distribution center in Clearwater, FL and then they will be shipped by Air Cargo to their final destination country. Shipments will clear the customs by our brokers and will be delivered to the consignee. The recipient of the shipment will pay for the Customs Clearance fees, duties and taxes. Due to possible delays with the cargo airlines and customs, Economy Air shipments are not time definite. Maximum insurance for Economy Air shipments is $300.00. The recipient also has the option to clear the shipment from the customs in the destination country and pick it up from the airport. Back to Top
 
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