TERMS AND CONDITIONS
|Memorial Day||New Year's Day|
|Independence Day||Constitution Day (Puerto Rico only)|
|Labor Day||Good Friday (Puerto Rico only)|
|Thanksgiving Day||Three Kings Day (Puerto Rico only)|
The business day may differ in some international locations due to local customs.
"Overcharge" means a charge based on an incorrect rate; an incorrect special handling fee; billing a service other than the service selected for the package; billing based on incorrect package or shipment weight; billing to the wrong account number; or any other billing, unrelated to a service failure, that results in an incorrect charge.
"Reroute" means to deliver a shipment to an address different from that specified on the air waybill, and includes a change: (1) from one street address to another in the same city and state, (2) from directions to Hold at IPS Location to a request for delivery to another location, (3) from the delivery instructions on the air waybill to a request to Hold at IPS Location, or (4) from one Hold at IPS Location address to another in the same city and state.
"Transportation charges" mean amounts assessed for movement of a shipment and do not include any other fees or charges that may be assessed under the IPS Service Guide, such as (but not limited to) declared-value charges, special handling fees, customs duties and taxes, and surcharges.
Any failure by us to enforce or apply a term, condition or provision of these terms and conditions does not constitute a waiver of that term, condition or provision and does not otherwise impair our right to enforce such term, condition or provision.
IPS will accept alcohol shipments through our Fedex service for export for from the U.S. when both the shipper and recipient are licensed entities. Shippers located in the U.S. must hold the following two licenses: 1) a basic permit for importer and/or wholesaler issued from the TTB, and 2) a wholesaler, dealer, distributor or manufacturer license issued from the state in which the shipper is located. An ancillary service fee may apply if your shipment requires special import clearance processing; see IPS.com for more information.
IPS will not accept shipments of alcohol (beer, wine or spirits) to nonlicensed parties located in the U.S. from an international location. Contact your IPS account executive for complete details.
The currencies of participating European Union countries will have stationary conversion rates to the euro. There is an additional exchange fee of 1.75 percent for conversion from any non-U.S. currency to U.S. dollars, 2.3 percent for U.S. dollars to any currency, and 2.0 percent between all non-U.S. currency conversions. There is no exchange fee between currencies related to the euro. Charges in currencies other than the U.S. dollars that are not freely convertible will be converted to U.S. dollars and billed to the payer's account either at the free-market rate or at the official rate at which IPS was permitted to purchase U.S. dollars in the relevant currency, at our sole option.
For IPS services the recipient's postal code is critical to correct invoicing (to those countries that are in multiple rate scales). Any omission or incorrect entry will result in additional billing based on corrected postal code.
THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE.
We do not offer C.O.D. service to international destinations. A package or shipment marked "C.O.D." will be returned and all related charges will be billed to the sender.
WE WILL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, IN EXCESS OF THE INSURED VALUE OR US$100 OR THE AMOUNT SET BY THE WARSAW CONVENTION (AS AMENDED), FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS.
If we inadvertently accept a shipment with a destination city or cities that we do not serve in a country, we may attempt to complete the delivery. However, we will not be liable and we will not provide any proof of delivery. The delivery commitment listed for such country will not apply, and the applicable rate will be the highest for that country plus the maximum extended service area surcharge.
We will not be liable or responsible for loss, damage or delay caused by events we cannot control.
We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting in whole or in part from:
|A.||The act, default or omission of any person or entity, other than IPS, including those of any local, state or federal government agencies.|
|B.||The nature of the shipment, including any defect, characteristic or inherent vice of the shipment.|
|C.||Your violation of any of the terms and conditions contained here, as amended or supplemented, or on an air waybill, standard conditions of carriage, tariff or other terms and conditions applicable to your shipment, including, but not limited to, the improper or insufficient packing, securing, marking and addressing of shipments, or failure to give notices in the manner and time prescribed.|
|D.||Perils of the air, public enemies, criminal acts of any person(s) or entities including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, national or local disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).|
|E.||Our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.|
|F.||Damage or loss of articles packaged and sealed by the sender or by person(s) acting at the sender's direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the shipment without noting the damage on the delivery record.|
|G.||Our inability or failure to complete a delivery, or a delay to any delivery, due to acts or omissions of customs or other regulatory agencies.|
|H.||Delays in delivery caused by adherence to IPS policies regarding the payment of duties and taxes or other charges.|
|I.||Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.|
|J.||Erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film.|
|K.||Our failure to honor package-orientation graphics (e.g., "up" arrows, "this end up" markings), "fragile" labels or other special directions concerning packages.|
|L.||Your failure to ship goods in packaging approved by us prior to shipment where such prior approval is recommended or required.|
|M.||The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for specimens and glass containers such as those used in laboratory test environments.|
|N.||Our failure to notify you of any delay, loss or damage in connection with your shipment or any inaccuracy in such notice.|
|O.||Shipments released without obtaining a signature.|
|P.||Our failure or inability to attempt to contact the sender or recipient concerning incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker's address.|
|Q.||If a shipment is refused by the recipient, leaks or is damaged, the shipment will be returned to the sender if possible. If the sender refuses to accept the returned shipment or it cannot be returned because of leakage, or damage due to faulty packaging, the shipper is responsible for and will reimburse IPS for all costs and fees of any type connected with the legal disposal of the shipment, and all costs and fees of any type connected with cleanup of any spill or leakage.|
|R.||Loss or damage to any package for which we have no record of tender to IPS or its Partners.|
|S.||The shipper's failure to delete all shipments entered into a IPS self-invoicing system, Internet shipping device or any other electronic shipping method used to ship a package, when the shipment is not tendered to IPS. If you fail to do so and seek a refund, credit or invoice adjustment, you must comply with the notice provisions in Invoice Adjustments/ Overcharges in the Billing section. IPS is not liable for any refund, credit or adjustment unless you comply with those notice provisions.|
|T.||The shipment of scale models (including, but not limited to, architectural models, dollhouses, etc.).|
|U.||Your use of an incomplete, inaccurate, or invalid IPS account number or your failure to provide a valid IPS account number in good credit standing in the billing instructions on shipping documentation.|
|V.||Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items when not enclosed in outer packaging, whose outer finish might be damaged by adhesive labels, soiling or marking.|
|W.||The shipment of perishables or commodities that could be damaged by exposure to heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture.|
|X.||The shipper's failure to provide accurate delivery address information.|
|Y.||Damage to computers, or any components thereof, or any electronic equipment.|
|Z.||Any shipment containing a prohibited item. (See the Prohibited Items section.)|
|AA.||Our provision of advice, assistance or guidance on the appropriate packaging of shipments does not constitute acceptance of liability by IPS unless such advice, assistance or guidance has been approved in writing by IPS Packaging Design and Development and the writing expressly accepts liability in the event of a damaged shipment.|
|BB.||Failing to meet our delivery commitment for any shipments with an incomplete or incorrect address. (See the Undeliverable Shipments section.)|
|CC.||Damages indicated by any shockwatch, tiltmeter or temperature instruments.|
|DD.||Loss or damage to alcohol shipments unless IPS Packaging Design and Development has preapproved your packaging prior to shipment.|
In the event that the Warsaw Convention, as amended, does not prescribe limitations on legal actions, the following will apply.
Any right you might have to damages, refunds, credits, recovery of reliance interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against us under any cause of action arising from the transportation of any package shall be extinguished unless you file an action within 21 days from the date of delivery of the shipment or from the date on which the shipment should have been delivered.
Any right that you might have to damages, refunds, credits, recovery of reliance interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against us under any cause of action arising from the transportation of any package shall be extinguished unless you first comply with all applicable notice periods and requirements in these terms and conditions including, but not limited to, the periods and requirements for providing notice under the Billing, Claims and Policy sections. You and we understand that timely and complete compliance with such notice periods and requirements is a contractual condition precedent to your right to any relief whatsoever, and you must plead compliance with those conditions precedent on the face of any complaint that you file against us. You and we agree that IPS cannot be considered to have breached any obligation to you unless or until we wrongfully deny a claim submitted to us pursuant to the notice periods and requirements contained in these terms and conditions. Finally, you and we agree that you will comply with applicable notice periods and requirements even if you believe that such compliance will not result in relief from us or if you lack knowledge regarding whether such compliance will result in relief from us.
You agree that you will not sue us as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against us. Nothing in this paragraph, however, limits your rights to bring a lawsuit as an individual plaintiff.
To the extent that any court finds that state rather than federal law applies to any provision of this contract, the controlling law is the substantive law of the state in which you tendered your shipment to us.
The performance of any services does not make us an agent of the shipper or any third party for any purpose.
Tracking of international packages is available online or upon request. Please contact us and a tracking specialist will assist you. To trace your package, you must have all of the following information when you call us:
A quoted delivery time may be changed for a variety of reasons, including, but not limited to, flight delays or cancellations due to air traffic control, weather or mechanical problems.
The following items are not acceptable for carriage to any international destinations unless otherwise indicated. (Additional restrictions may apply depending on destination. Various regulatory clearances in addition to customs clearance may be required for certain commodities, thereby extending the transit time.)
We are not liable for delay of, loss of or damage to a shipment of any prohibited item.
We reserve the right to refuse, hold or return any shipment and may do so at our sole discretion and without liability to us. We will execute that right when (but not limited to cases in which):
We have no liability whatsoever for refusal or rejection of shipments.
We will determine the routing of all shipments. Some shipments may be consolidated or forwarded by IPS for transportation on foreign air carriers, or on either a charter or an interline basis as IPS may determine. We reserve the right to divert any shipment (including use of other carriers) in order to facilitate its delivery.
IPS assumes no obligation to reroute any shipment to a third country, to carry the goods by any specified aircraft or over any particular route or to make connection at any point according to any schedules. You agree that IPS may, without notice, substitute alternative carrier or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle.
THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF THE TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE.
An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:
Should a shipment be classified as undeliverable or unidentifiable, the following guidelines apply:
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.
If you have questions or concerns regarding IPS services, please send your correspondence to IPS Customer Relations Department, 14350 60th St North Clearwater FL. 33760.
These IPS Terms and Conditions, are published periodically by International Parcel Services, Inc. IPS reserves the right to unilaterally modify, amend or supplement the rates, features of service, services, tariff, and terms and conditions applicable to all customers without notice. All modifications, amendments or supplements may only be authorized by an officer in the Legal Department of IPS Corporation or successor positions, but no other agent or employee of IPS, nor any other person or party, is authorized to do so. Any failure to enforce or apply a term, condition or provision of the IPS Terms and Conditions shall not constitute a waiver of that term, condition or provision or otherwise impair our right to enforce or apply such a term, condition or provision in the future.
There might be additional fees that are charged by our carriers for your shipments. Including but not limited to:
Extended Delivery Area Fee. This is charged for remote delivery areas that the carrier has to use other agents to deliver your packages.
Saturday Pick Up Fee. Pick up of your packages by our carriers are free Monday through Friday. If you schedule a pick up on a Saturday or Sunday, you will be charged additional pick up fee.
Address Correction Fee. This fee is charged if the recipient address is not correct or the address has missing information.
Return Shipping Fee. This fee is charged if the package is returned back to you for any reason including but not limited to: Shipment rejected by recipient, unpaid duties and taxes, undeliverable package, business closed or non existent, prohibited items, rejected by customs, recipent did not present required customs clearance documents like invoices, permits etc.
All of the above fees are charged by our carriers, FEDEX, UPS and we have no control over these fees.
Ipsparcel.com - International shipping services.
Copyright © 2005-2022 International Parcel Services Inc. All rights reserved.