We do not offer C.O.D. service to international destinations. A package or shipment marked "C.O.D." will be returned and all related charges will be billed to the sender.

WE WILL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, IN EXCESS OF THE INSURED VALUE OR US$100 OR THE AMOUNT SET BY THE WARSAW CONVENTION (AS AMENDED), FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS.

If we inadvertently accept a shipment with a destination city or cities that we do not serve in a country, we may attempt to complete the delivery. However, we will not be liable and we will not provide any proof of delivery. The delivery commitment listed for such country will not apply, and the applicable rate will be the highest for that country plus the maximum extended service area surcharge.

We will not be liable or responsible for loss, damage or delay caused by events we cannot control.

We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting in whole or in part from:

In the event that the Warsaw Convention, as amended, does not prescribe limitations on legal actions, the following will apply.

Any right you might have to damages, refunds, credits, recovery of reliance interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against us under any cause of action arising from the transportation of any package shall be extinguished unless you file an action within 21 days from the date of delivery of the shipment or from the date on which the shipment should have been delivered.

Any right that you might have to damages, refunds, credits, recovery of reliance interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against us under any cause of action arising from the transportation of any package shall be extinguished unless you first comply with all applicable notice periods and requirements in these terms and conditions including, but not limited to, the periods and requirements for providing notice under the Billing, Claims and Policy sections. You and we understand that timely and complete compliance with such notice periods and requirements is a contractual condition precedent to your right to any relief whatsoever, and you must plead compliance with those conditions precedent on the face of any complaint that you file against us. You and we agree that IPS cannot be considered to have breached any obligation to you unless or until we wrongfully deny a claim submitted to us pursuant to the notice periods and requirements contained in these terms and conditions. Finally, you and we agree that you will comply with applicable notice periods and requirements even if you believe that such compliance will not result in relief from us or if you lack knowledge regarding whether such compliance will result in relief from us.

You agree that you will not sue us as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against us. Nothing in this paragraph, however, limits your rights to bring a lawsuit as an individual plaintiff.

To the extent that any court finds that state rather than federal law applies to any provision of this contract, the controlling law is the substantive law of the state in which you tendered your shipment to us.

The performance of any services does not make us an agent of the shipper or any third party for any purpose.

Tracking of international packages is available online or upon request. Please contact us and a tracking specialist will assist you. To trace your package, you must have all of the following information when you call us:

1. Air waybill number.
2. Date of shipment.
3. Recipient's name and address.
4. Number of packages and total weight of shipment.
5. Contents and value of shipment.
6. Your name and phone number, so we can call you back.

The following items are not acceptable for carriage to any international destinations unless otherwise indicated. (Additional restrictions may apply depending on destination. Various regulatory clearances in addition to customs clearance may be required for certain commodities, thereby extending the transit time.)

1. APO/FPO addresses.
2. C.O.D. shipments.
3. Goods packed insufficiently and/or not standard forms of packaging.
4. Goods which require in any way particularly careful treatment (because they are e.g. particularly fragile or can only be transported upright or only lying on a certain side)
5. Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
6. Explosives
7. Firearms, weaponry and their parts.
8. Perishable foodstuffs and foods and beverages requiring refrigeration or other environmental control. Foods can not be shipped with
   GLS Express service at all.
9. Live animals (including insects).
10. Plants and plant material, including cut flowers.
11. Lottery tickets and gambling devices where prohibited by local, state, provincial or national law.
12. Money (coins, cash, currency, paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters).
13. Collectable coins and stamps.
14. Phone cards and pre-paid cards, e.g. for mobile phones.
15. Particularly valuable goods (e.g. money, precious metals and stones, jewelry and genuine pearls, objects of art, antiques).
16. Valuable documents (e.g. securities, acceptance bills, savings books).
17. Pornography.
18. Shipments* being processed under:
    1. Duty drawback claims unless advance arrangements are made.
    2. Temporary Import Bonds
    3. U.S. State Department licenses.
    4. Carnets.
    5. U.S. Drug Enforcement Administration export permit.
    6. Shipments destined to or being withdrawn from a Foreign Trade Zone.
    7. Letters of Credit
    8. Certificate of Registration shipments (CF4455).
    9. Shipments moving into or out of Foreign Trade Zones or bonded warehouses.
    10. Fish and Wildlife/CITES export permits.

     

19. Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
20. Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
21. Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
22. Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
23. Shipments with a declared value for customs in excess of that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
24. Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
25. Dead animals (including insects) or animals that have been mounted.
26. Packages that are wet, leaking or emit an odor of any kind.

We are not liable for delay of, loss of or damage to a shipment of any prohibited item.

We reserve the right to refuse, hold or return any shipment and may do so at our sole discretion and without liability to us. We will execute that right when (but not limited to cases in which):

1. the shipment may cause damage or delay to other shipments, property or personnel;
2. the shipment is likely to sustain damage or loss in transit because of improper packaging or otherwise;
3. the shipment contains any prohibited items;
4. the account of the person or entity responsible for payment is not in good credit standing; or
5. when acceptance of the shipment may jeopardize our ability to provide service to other customers.

We have no liability whatsoever for refusal or rejection of shipments.

We will determine the routing of all shipments. Some shipments may be consolidated or forwarded by IPS for transportation on foreign air carriers, or on either a charter or an interline basis as IPS may determine. We reserve the right to divert any shipment (including use of other carriers) in order to facilitate its delivery.

IPS assumes no obligation to reroute any shipment to a third country, to carry the goods by any specified aircraft or over any particular route or to make connection at any point according to any schedules. You agree that IPS may, without notice, substitute alternative carrier or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle.

THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF THE TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE.

An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:

• The recipient refuses to pay for a bill-recipient shipment.
• The recipient refuses to accept the shipment.
• The recipient's delivery address cannot be located.
• The shipment was addressed to an area not served by IPS.
• The shipment's contents or packaging are damaged to the point that rewrapping is not possible.
• The shipment is unable to clear customs.
• The shipment would likely cause damage or delay to other shipments or property or injury to personnel.
• The shipment contains prohibited items.
• The recipient's place of business is closed.
• No appropriate person was available to accept the shipment at a delivery location on the initial delivery attempt or reattempts.
• The shipment was improperly packaged.

Should a shipment be classified as undeliverable or unidentifiable, the following guidelines apply:

1. If a shipment is undeliverable for any reason, we may attempt to notify the sender to arrange for the return of the shipment if local customs regulations will allow. If the sender cannot be contacted within five business days, we may place the shipment in a general order warehouse or a customs-bonded warehouse or will dispose of the shipment. In any event, if a package cannot be delivered, cleared through customs or returned, the package may be transferred or disposed of by IPS in its discretion and at any location. The shipper, if known, agrees to pay any costs incurred in returning, storing or disposing of an undeliverable shipment.
2. IF A SHIPMENT IS RETURNED FOR ANY OF THE REASONS ABOVE, THE SHIPPER IS ULTIMATELY RESPONSIBLE FOR THE RETURN SHIPPING COSTS AND ANY ADDITIONAL FEES INCLUDING DUTIES AND TAXES. RETURN SHIPPING COST CAN BE UP TO THREE TIMES MORE THAN THE ORIGINAL SHIPPING COST
3. Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at our sole discretion and at any location. The shipper agrees to pay any costs incurred by IPS in such placement or disposal.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.

If you have questions or concerns regarding IPS services, please send your correspondence to IPS Customer Relations Department, 14350 60th St North Clearwater FL. 33760.

These IPS Terms and Conditions, are published periodically by International Parcel Services, Inc. IPS reserves the right to unilaterally modify, amend or supplement the rates, features of service, services, tariff, and terms and conditions applicable to all customers without notice. All modifications, amendments or supplements may only be authorized by an officer in the Legal Department of IPS Corporation or successor positions, but no other agent or employee of IPS, nor any other person or party, is authorized to do so. Any failure to enforce or apply a term, condition or provision of the IPS Terms and Conditions shall not constitute a waiver of that term, condition or provision or otherwise impair our right to enforce or apply such a term, condition or provision in the future.

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Additional Fees

There might be additional fees that are charged by our carriers for your shipments. Including but not limited to:

Extended Delivery Area Fee. This is charged for remote delivery areas that the carrier has to use other agents to deliver your packages.

Saturday Pick Up Fee. Pick up of your packages by our carriers are free Monday through Friday. If you schedule a pick up on a Saturday or Sunday, you will be charged additional pick up fee.

Address Correction Fee. This fee is charged if the recipient address is not correct or the address has missing information.

Return Shipping Fee. This fee is charged if the package is returned back to you for any reason including but not limited to: Shipment rejected by recipient, unpaid duties and taxes, undeliverable package, business closed or non existent, prohibited items, rejected by customs, recipent did not present required customs clearance documents like invoices, permits etc.

All of the above fees are charged by our carriers, FEDEX, UPS and we have no control over these fees.